Both should be customized to the exact job you are applying for, mentioning all of the required and preferred qualifications listed in the job advertisement if you hold them. Equally important is your ability to perform administrative tasks and how you deal with customer complaints. I have three years of experience working as a front desk manager for a small hotel chain. In the hotel front desk agent cv template, the candidate models the skills section after essential job skills directly from the posting, such as customer service skills, computer knowledge, and communication ability. As such, the required qualifications for this job always include excellent customer service abilities. Front Office Manager. These include vocabulary that is specific to the hospitality industry. Keeping this schedule current is often one of the most important job duties in this kind of receptionist position. The two best choices are chronological and combination style resumes. Hotel front desk receptionists, also sometimes called hotel front desk clerks or concierges, are the face of the hotel staff for visiting guests. As such, the required qualifications for this job always include excellent customer service abilities. "Average Guest Services Agent Hourly Pay." Some people that are interested in the hospitality industry begin as guest services employees and then move up to supervisory positions. Check the job description for a Receptionist and write all the skills mentioned in it down too. Make sure you know the skills that are required for a job as a guest services employee and highlight those skills when applying for jobs. Depending on the hotel, a hostess may also be responsible for handling concierge service. They might also encourage guests to purchase more luxurious and expensive rooms, if their goals and budget would be better served. Stressing teamwork and organizational skills are key for creating an attractive hospitality resume , as most positions require working closely in teams and with other associates to complete tasks and manage … Communicate Sales and Promotions. This role probably included similar duties to those that you will perform as in a hotel front desk job. Each section of your resume needs to showcase the personal qualities, skills, and qualifications that you have to excel in the exact position you are applying for. 2. Hotel Front Desk Agent Resume Examples. I am searching for a long-term position with a hotel where I can utilize my skills to their fullest potential. She is always stationed at the hotel’s front desk and often with a computer in front of her. I understand the selling strategies associated with the hotel industry and I have the ability to perform the administrative duties and to manage the front desk in an efficient and professional manner. Based on the most successful resume samples, candidates need to demonstrate assets such as customer service skills, courtesy, communication abilities, and basic IT skills. Customise the CV template in A4 & US letter size to showcase your experience, skills … Possess a … Process guest arrivals and departures including all necessary payments. resumeList all the soft and hard skills you have in one place. A front desk employee is typically the first person a guest sees upon entering a hotel. For this reason, it’s important to find the right mix of content and presentation to make your resume as concise and easy to digest as possible, which can be accomplished with strong action words, carefully selected bullet points and a strong summary of your qualifications, accomplishments and relevant skills. One of the reasons why hospitality can be so difficult to work in is because it’s … Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. It should briefly introduce you and showcase what you can bring to the hotel staff that makes you stand out above other candidates. If you have experience in hospitality or possess many transferrable skills, you may be able to build a solid career in guest services. In addition, the ability to multitask, accurately handle money, coordinate with a diverse team, and handle data entry and record-keeping tasks are essential. Most candidates make display of hotel management courses in their resumes, but there are also cases when a high school diploma is considered sufficient. These problems could be minor, such as a request for restaurant recommendations. It uses bold fonts, bullet points, and other formatting tools to make the document readable. Inexperienced candidate seeking a hospitality hotel front desk position. For example, use your work history to demonstrate only the most relevant acquired skills and your cover letter to demonstrate your interest in taking this next step in your career. Experienced candidate seeking a front desk manager position. The hotel receptionist job, also referred to as a front desk agent or associate, involves core responsibilities that require important competencies and skills. Qualifications such as strong communication abilities, basic IT skills, customer service skills, attention to details, and a friendly attitude are common experience in Hotel Front Desk Clerk resume samples. Provide effective results using superlative management, critical thinking, and analytical skills to accomplish a wide array of responsibilities. Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. As a front desk supervisor, you have a dual responsibility, caring for guests and employees. Your resume objective, should you decide to include one, is an opportunity to show your outstanding fit for a hotel front desk job. Be sure to use a professionally designed resume template to take the guesswork out of this critical aspect of a competitive resume. Read the job ad carefully to determine which of those talents are most important to the employer where you are applying and customize your resume to showcase those near the top of each section in your resume. 3 pages is only appropriate if you plan to apply to a high-end concierge or hotel desk manager position where substantially more experience is required. 1. Key in on the traits that the employer requires and add other relevant skills to set you apart. It can be perceived as unprofessional, or worse, may land your resume in the trash pile on the first round of reviews as large corporations, concerned with discrimination lawsuits, sometimes avoid resumes with photographs all together. For example, computer literacy, good communication skills and ability to multi task. There could even be unexpected emergencies, such as a guest in a medical crisis. Sometimes they have to work with other employees at the front desk to handle a difficult problem. We ranked the top skills based on the percentage of Front Desk Agent resumes they appeared on. People in guest services, therefore, need to be comfortable promoting products and services. Experienced front desk receptionist with an Associate Degree in Hotel and Restaurant Management seeks to contribute to the Holiday Inn at Brentwood team in the position of Front Desk Manager. It can be helpful to include a summary of skills for a hotel front desk resume. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. Your goal should be to match past work history to the expectations of the job you are applying for, as long as you can do so honestly. Enthusiastic candidate with a zeal for the hospitality industry seeking to bring outstanding customer service to the Quiet Inn front desk team. For example, 19.4% of Front Desk Agent resumes contained Guest Satisfaction as a … Whether it’s at a hotel reception or at the local … A winning Hotel Front Desk Employee Resume should showcase a candidate’s ability to support the satisfaction of hotel guests by providing outstanding customer service. You don’t need a college degree or any relevant experience to be a hotel front desk employee, although an associate’s degree in business, administration, or hospitality can help. Combination format: On the other hand, if your work history is in another sector, such as retail or phone sales, then you will want to put the emphasis on the transferable skills best for a hotel front desk job. Read on to learn more about how to effectively include skills on your resume. Bad news: The HR people will skim your resume … I have an associate degree in hotel management with courses that focused on accounting, housekeeping and hotel administration. Writing a great Front Desk Receptionist resume is an important step in your job search journey. Important Hotel Front Desk/Guest Services Job Skills, Check out This Extensive List of Customer Service Job Titles, How to Prepare for Common Receptionist Interview Questions, Review and Use these Example Hotel Front Desk Resumes, Important Waiter / Waitress Skills for Resumes, List of Restaurant, Hotel, and Other Hospitality Industry Job Titles, Brew Your Best Resume With These Barista Skills, Best Hospitality Skills to List on a Resume, Important Human Resources Skills for Workplace Success, Team Building Skills for Resumes, Cover Letters and Interviews, Different Opportunities for Sales Careers in the Hospitality Industry, How Many Years of Experience to List on Your Resume, Top Soft Skills Employers Value With Examples. When applying for jobs as a hotel front desk receptionist, it is important that you include both a professional resume and cover letter. Hotel Front Desk Resume Tips and Ideas Hotel front desk receptionists, also sometimes called hotel front desk clerks or concierges, are the face of the hotel staff for visiting guests. A good guest services employee greets every guest with a smile and kind word. 1-2 pages is typical. This will allow you to get an edge over the competition by showing the hiring manager that you are very experienced, have a strong sense of what the position will entail, and offer the potential employer a “known” quantity. Read the job ad closely to find out the key priorities of the hotel which should make up the focus of your hotel front desk resume objective. Image by Colleen Tighe © The Balance 2019. As an experienced server and hostess in the restaurant industry, I understand the value of building strong relationships with guests to cultivate a loyal clientele who will faithfully bring their business back year after year. The front desk position at a hotel requires many different skills, and the details can vary depending on how the hotel is organized and what kind of guests the hotel serves. In addition, try to be sure your resume and cover letter for a hotel front desk job tell a career story that position the opportunity as the next logical step in your career journey. Through the computer, which is connected to the hotel’s database, she will manage bookings for rooms; allocate, and collect payment. Use standard letter size pages, and easy to read fronts between 11-13 in size. Below we've compiled a list of the most important skills for a Front Desk Agent Front Desk Agent. Interpersonal skills. The receptionist is also the hotel’s face. In the description of your work history or your resume summary, you might also want to use some of these keywords. I have recently earned a bachelor’s degree in hotel management and my courses focused on housekeeping, economics, accounting and administration. The following resume template can be also utilized for a front desk medical receptionist, administrative receptionist, secretary receptionist, front office, and hotel receptionist. Friendly, courteous and polite Hotel Front Desk Clerk, with 5+ years of experience in handling clerical duties, understand client requirements, and answer queries with patience. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. As the face of the hotel, you are the first person a guest will encounter on arrival. Here is a sample of entry level front desk receptionist resume – Feel free to copy-paste and adapt it to build your resume to apply for the job you want. Your job will be to resolve the problem if possible or figure out who to call to get it solved. Tasks typically involve checking in and checking out guests, taking reservations, and answering any questions guests may have.. Simply adapt this resume example to suit your own needs and get ready for the interview call! The most important factor that should determine the length of your resume should be including the most relevant experiences and skills to the job at hand. Top Front Desk Agent Skills. Whether it’s a hotel, motel or Holiday Inn, a front desk supervisor is usually on the front lines of the job ensuring everything runs smoothly. Where possible, mirror the language used in the job ad itself. In some cases, your resume would reach 3 pages. Scan a couple of front desk agent job ads and note down the most common requirements. Plan schedule and supervise the work of other 10 Front Desk employees. They also need to be strong problem solvers. Front desk employees are always multitasking; they must answer phones, greet guests, answer questions, check out customers, and more. Your hotel front desk resume should probably be between 1-2 pages in length. The following are a few types of guest service skills. Including skills like communication skills, organization skills, software/technical knowledge and language skills are all abilities that can be used in a hospitality position. Provide Information on Hotel Services. Many receptionists also work in an administrative assistant capacity that entails scheduling employers' meetings and appointments on a daily basis. Working at the front desk requires using computers to keep records, process payments, and complete other tasks. Seeking to apply my knowledge of hotel logistics and customer service best practices to the Hotel Receptionist role at your resort. This section should go before your work history and below your resume objective. It you are applying for a concierge or front desk manager position, which are more advanced, then you likely have more experience to showcase. Make sure the list is built using strong action verbs and keywords from our hotel front desk vocabulary list provided below. Overdoing it with design is a common mistake. Skills : General Manager, Hotel Manager, Manager Of The Year 2011, Director Of Front Office, Union Hotels. While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions. It’s through the front desk that all veins pulse: housekeeping, sales, reservations, etc. For example, using bold text, simple boxes, and light shading, you can create different sections that can make it easier to “skim” your hotel desk resume. While you don’t need to be an expert in the world of tech, you do need to be computer literate. It is important that you customize your work history section to emphasize the specific skill set listed in the required and preferred qualifications of the job advertisement. Not sure where to start with design? The right format for a job in hospitality as a front desk clerk depends on your individual experience. It includes plenty of white space and, if appropriate, dashes of color to stand out as an attractive resume. Promote Facilities and Services. They could be major, such as a guest whose reserved room is not wheelchair accessible, as they had requested. A good front desk clerk resume includes a professional summary, core qualifications, experience, and education section. This hotel front desk job description sample can help you create a posting that will attract the most dependable candidates. Front Office Supervisor III Resume. Each element of design that you choose should add to the readability of your finished resume. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Below you can learn which style is right for you. Being a front desk employee means you will be the first person that guests bring their problems to.
2020 hotel front desk resume skills